"Your true value depends entirely on what you are compared with."-- Bob Wells
In their Games section, Slate recently put up a slide show discussing various traditional game conventions. It wasn't horrific as far as mainstream media articles about games go, but it sputtered badly when it tried to take on the topic of cutscenes.
The author started off with an iconic example - Aerith's death scene in Final Fantasy VII. He didn't much care for Aerith's scene. He dogged it for it's original Playstation polygon counts and for what he refers to as "stilted acting". The sample they include was only one minute long, and he totally dismisses the impact of that one minute. Not only on that game, but on games in general.
Square's style of storytelling took it's first leap into 3D in FFVII. Its primitive models may not look like much today, but the challenges met in the underlying technical work on concealing loading screens, realistic movement animation in three dimensions, new cinematography techniques, and the sheer effort it took to fit the huge amount of content (for the time) on a Playstation CD gave them a working primer for their continuing movement forward in that area. Its artistic and monetary success made it a blueprint for many other developers who have followed in their footsteps . Whether or not you agree with the need for cutscenes in games, that one qualifies to use the movie critic term "important".
Slate's writer isn't alone. Back in 2004, Stephen Spielberg remarked to a class of film students that he thought games weren't quite there as a storytelling medium. He was quoted as saying, "I think the real indicator will be when somebody confesses that they cried at level 17." Well, as many gamers know, quite a few of us cried at this one. And we'd done it seven years before. What is the disconnect here? Is it the technology? The ever-growing list of quality CGI titles on top of the box office listings and the growing machinima scene seem to suggest that others are getting meaning out of this type of imagery. Does the story suck? Well, that's kind of subjective.
What has been missed here is the context for the scene that comes from playing the game itself.